Four wives and a husband
• When ?
In our example..
• Online banking is a system that allows individuals to perform banking activities anywhere, anytime, via the internet
• Using this system, customers can make their transections rapidly without having to travel to the banks and the banks can save a lot of resources
• ABM bank have invested a lot of money in making this system available to its customers
• However its usage is not encouraging
• A study need to be done to identify the reasons for the low level of usage