Problem Statement

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Four wives and a husband
•        What?
•         Why?
•         Where?
•         When ?

•         How?  

In our example..
•         Online banking is a system that allows individuals to perform banking activities anywhere, anytime, via the internet
•         Using this system, customers can make their transections rapidly without having to travel to the banks and the banks can save a lot of resources
•         ABM bank have invested a lot of money in making this system available to its customers
•         However its usage is not encouraging
•         A study need to be done to identify the reasons for the low level of usage


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