Problem Statement
Four wives and a husband
•
What?
•
Why?
•
Where?
•
When ?
•
How?
In our example..
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Online
banking is a system that allows individuals to perform banking activities
anywhere, anytime, via the internet
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Using this
system, customers can make their transections rapidly without having to travel
to the banks and the banks can save a lot of resources
•
ABM bank
have invested a lot of money in making this system available to its customers
•
However its
usage is not encouraging
•
A study need
to be done to identify the reasons for the low level of usage
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