Problem Statement

Four wives and a husband

•        What?

•         Why?

•         Where?

•         When ?

•         How?  

In our example..

•         Online banking is a system that allows individuals to perform banking activities anywhere, anytime, via the internet

•         Using this system, customers can make their transections rapidly without having to travel to the banks and the banks can save a lot of resources

•         ABM bank have invested a lot of money in making this system available to its customers

•         However its usage is not encouraging

•         A study need to be done to identify the reasons for the low level of usage